Hours of Operation:  Monday through Friday, 7:00am to 5:00pm Pacific Time.
Authorized distributors may order parts during these hours.  If you are in need of assistance, please contact:

Cuate Romero
Email:  cromero@namco.com
Phone:  (408) 383-3922

Angela Sousa
Email: asousa@namco.com
Phone: (408) 383-3984

Hours of Operation:  Monday through Friday, 7:00am to 5:00pm Pacific Time.
During these hours, call to speak directly to our Technical Support Specialists.  Our current staff specialists are Jeff Myers and Daniel Steingrimsson.  They may be contacted as follows:

Jeff Myers
Email:  jmeyers@namco.com
Phone:  (408) 383-3973

Daniel Steingrimsson
Email:  dsteingrimsson@namco.com
Phone:  (408) 383-3963

Typical calls into the department involve game set-up problems, non- or partially functioning games, or requests for technical information.  Your problem will either be resolved over the phone, or you may need to send in a board for an out-of-warranty Billable Repair (BR) or in-warranty Return Material Authorization (RMA).  If you are using either of these options, please be sure to record the BR or RMA number for your records, and most importantly, write the number on the outside of the box that you will be using to return the defective part.  Please note that materials without a valid RMA or BR number cannot be received, and will be returned to the sender unopened.

When returning game boards for repair, please follow the instructions of the technical support specialist on what to return for your particular board-set.  This can vary depending upon the game, reported problem, symptoms, et cetera.  In general, the fan assembly and audio/amp board (with associated harness to the main PCB) should all be removed.

Not sure who you should speak to?  Call customer service for assistance.  If you need help on a sales issue, contact our sales office in Chicago at (630) 238-2243.  For an issue regarding Quality Assurance, please contact Steve Turner at sturner@namco.com.