Customer Service
Hours of Operation
Monday through Friday, 7:00 am to 5:00 pm Central Standard Time.
If you are in need of assistance, please contact our support group:
Email: parts@namcoarcade.com
Phone: (630) 238-2248
Typical calls into the department involve game set-up problems, non- or partially functioning games, or requests for technical information. Your problem will either be resolved over the phone, or you may need to send in a board for an out-of-warranty Billable Repair (BR) or in-warranty Return Material Authorization (RMA). If you are using either of the last two options, please be sure to record the BR or RMA number for your records, and most importantly, write the number on the outside of the box that you will be using to return the defective part. Please note that materials without a valid RMA or BR number cannot be received, and will be returned to the sender unopened.
Special Notes on Returns
When returning game boards for repair, please follow the instructions of the technical support specialist on what to return for your particular board-set. This can vary depending upon the game, reported problem, symptoms, et cetera. In general, the fan assembly and audio/amp board (with associated harness to the main PCB) should all be removed. |
